Support
and contact.
Frequently asked.
If your question is in this list, you can answer it right now without writing to us. Click a row to expand.
01Is TREN legitimate?
Yes. We've been running since 2025, we process payments through industry standard methods (not direct wallet addresses), and every authorized seller has a public verification page. If someone DMs you offering TREN at a discount, they're not us.
02Who runs TREN?
A small independent team based in the US operates TREN.
03How do I pay?
We accept cryptocurrency as well as other common payment forms such as credit cards.
04How long does activation take?
Activation will take just a minute. Once your payment confirms, your subscription is active immediately. If you haven't received access within 30 minutes of confirmation, message us.
05Can I get a refund?
All sales are final once you download the software. If you hit a technical issue you can't resolve, contact us within 7 days, we'll either fix it or refund. We don't refund for bans or detection.
06Do you offer a free trial?
No. Our threat model makes account-based trials impractical.
07What does my subscription include?
The TREN client for Minecraft Java Edition, supported on Windows, plus all updates released during your active subscription.
08How do I download TREN after subscribing?
Sign in at portal.tren.gg, go to Downloads, and click. Each download link is tied to your account.
09What devices can I use TREN on?
Three active devices per subscription. You can switch devices from the portal, with a short cooldown between switches.
10Does TREN work on Bedrock, consoles, or Pocket Edition?
No. Java Edition only.
11What if I lose access to my email?
Message us with your order ID and the wallet address you paid from. We'll verify and restore access.
12Can I share my subscription with a friend?
No. Subscriptions are per-account. Account sharing can result in suspension.
13Will I get banned?
Any third-party client carries risk. We work to minimize detection but can't guarantee any outcome. If you're not comfortable with that risk, this product isn't for you.
14What servers does TREN work on?
Servers where the operator permits client modifications, or where you accept the risk of detection. We don't publish a server compatibility list.
15Do you offer a ban-protection guarantee?
No. Anyone in this space offering one is misleading you.
16How do I contact support?
Email us. We usually respond within 24 hours.
17What should I include in a support request?
Your order ID, account email, what you tried, and what happened. The more specific, the faster we can help.
Pick a lane.
Six common reasons people write to us. Naming the lane in your subject line saves a round-trip.
Subscriptions, invoices, plan changes.
Questions about your tier, renewals, taxes, or a charge that looks wrong. Write before initiating a chargeback.
Access, correction, deletion, portability.
Send the request from your account email. Tell us which right you're exercising and we'll process it under the applicable law.
Suspected unauthorized access.
Include the account email and the approximate time you noticed. We'll revoke active sessions and look at the audit records.
Takedown notices and counter-notices.
Submit a notice that meets the requirements of 17 U.S.C. 512. Section 12 of the Terms lists what your notice must contain. Read the section.
Responsible disclosure.
If you found a vulnerability in the Client, Portal, or API, write before publishing. Include reproduction steps and impact.
Pre-arbitration notice, opt-outs.
A written notice of dispute starts the 30-day informal resolution window described in Section 16. Read the section.
What to put in the email.
Five lines that get your request handled faster, regardless of the lane.
- 01Write from your account email.We can only authenticate you against the email associated with your account.
- 02Name the lane in the subject.Billing, privacy request, security disclosure, DMCA, dispute notice. A clear subject saves a round-trip.
- 03Quote the relevant section.When something hinges on our Terms or Privacy Policy, paste the section number you're referring to.
- 04Times in UTC.Timestamps in our audit records are UTC. If you're describing a sign-in, charge, or incident, give us UTC if you can.
- 05No screenshots of card numbers.Stripe handles card data. We never need full card numbers, expiry dates, or CVV. The last four digits are plenty.
When to expect a reply.
Tren is a small team. These are targets, not commitments. Anything urgent should say so in the subject.
Most charge questions and tier changes are resolved on the first reply.
Privacy requests are answered within the statutory window. Most go out faster.
Triage acknowledgement for credible vulnerability reports, followed by a detailed reply.
Places we
don't take support.
If you see something with the Tren name at one of these surfaces, it isn't an official channel.
No staff on Discord. Anyone messaging you in our name is not us.
No phone number. No SMS. We will never call you about your account.
We do not operate any Minecraft account. Anyone using the Tren name there is not us.
We do not work with resellers. Buying through one means you have no account with Tren and no support recourse.